Your questions answered

  • About the artists and their work
  • Services offered by Singulart
  • Buying art with Singulart
  • Shipping & Delivery
  • Returns

Not found the answer you were looking for?

About the artists and their work

How do you choose the artworks available for sale?

We select our artists, and they choose the works they want to sell. Nevertheless, we do moderate the content and it is possible that we may remove a work if its authenticity is questioned.

Who can sell their work on Singulart?

All of our artists are well established in their country of residence. We identify these artists across the globe so we can offer you a diverse, high-quality international selection. To find out more about our selection criteria, click here!
Are you an artist? Please feel free to apply through this page. We respond to all applications.

Are the artworks available as prints?

All the works on Singulart are original artworks; they are not reproduced and further editions are not published by the artist (especially in the case of photography).

What is an edition?

An edition is when there are several copies of a work, such as in photography. An edition is the specific number of copies that has been created by the artist before the first sale, and this number will not change. For photographs, an established artist generally has an edition size of about 10 while a young photographer may have a larger edition size. In general, the smaller the edition size, the higher the price.

Is a certificate of authenticity provided?

All artworks for sale on Singulart come with a certificate of authenticity that is signed by the artist. Furthermore, all editions (photographs, prints etc.) are numbered and signed by the artist.

The work I wanted is no longer available - can I commission a similar work?

A number of our artists accept commissions so please get in touch if the work you love is no longer available!

Are all the works on Singulart available for purchase?

Not always, as sometimes they have already been sold! If the work has been sold, this is indicated on the artwork page. If you are unable to find another work that you love, do not hesitate to get in touch as we can suggest other works by our artists who are not online yet. Some of our artists also accept commissions!


Services offered by Singulart

Is framing available for all works?

Absolutely. Sometimes the artist has already chosen a frame, which we can send you a photo of. If the work is not framed, when you make a purchase, you can let us know that you want the work framed. We will make sure we find the perfect frame for you.

Who is responsible for the cost of framing?

When the artwork is already framed, then the frame is a part of the work and therefore included in the price.
When the work is unframed, Singulart offers framing at extra cost and you will be charged for this along with the price of the artwork. We always ensure that the cost of the frame is within your budget.

Do you offer recommendations and advice?

Our role is to introduce collectors to an artist's works. But you need to look through lots of artworks to make this happen, and we can help you save time!
We can offer you a personalised selection of about twenty works which are chosen especially for you. To receive this selection, you can contact us at sales@singulart.com, or respond to our survey and we'll get back to you within 48 hours.

Do I have to pay for the Art Advisory service?

Not at all - it is a key part of our mission to introduce collectors to new artworks.

I want to give art as a present but I don't know what to choose. What can I do?

It's a great idea to give art as a gift! However, it can be tricky to choose an artwork for another person, even if you know them well.
There are two options to help you give a unique gift: we can talk about the person you want to give art to, and think about what they like and what would suit their home. Then we can offer you a personalised selection within your budget.
The other option: give them a Gift Card for an amount of your choice. With each gift card, we offer one hour of personalised advice, to help them choose an artwork they'll love.


Buying art with Singulart

How do I find out if you have artworks by the artist I'm looking for?

If you have an artist name in mind, you can search for them on our artists page.
If there are no results, leave us your details. We take all searches on our site into account and we will contact artists whose works interest our users. If the artist joins Singulart, we will let you know straight away.

What does the heart next to artworks do?

This symbol allows you to choose the artworks you love while you're on the site, so you can find them all on one single page. To see this, click on the heart on the main menu. To make sure your favourites are saved and so that you can see them on another device, we recommend creating an account.

How can I check the size of the artwork?

The dimensions of the work are specified on the artwork page. Any further questions? Please get in touch - we're here to help and we can send you images to give you a better idea of the dimensions of the work.

Is the image on the site an accurate representation of the artwork?

The image is an accurate depiction of the artwork, but it has no contract value. We can send you additional images on request.
If the artwork you ordered is not what you expected, we are incredibly sorry. You have 14 days to return the work after its delivery.
Feel free to take a look at our client feedback. They often tell us that the work is even more beautiful in real life!

How do I buy art on Singulart?

To buy an artwork, you have to click on the button "Acquire this artwork" which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked 'Proceed', we will ask for your details to organise delivery, and then ask you to choose your method of payment (card, Paypal, or call us for bank transfers). Once the payment has been processed, you will receive confirmation from our payment processor, Stripe. We will then call you right away to confirm that your payment has been received.

What are the accepted methods of payment?

All credit and debit cards (Mastercard, Visa, American Express etc.), Paypal and bank transfer.

Can I pay in installments?

Of course! Contast us to find out more: +33 1 84 25 03 25

What happens once the payment has been processed?

Once the payment has been processed, the artwork is reserved for you! We will call you right away to confirm its availability and delivery times (delivery takes approximately 7 days). Together we will arrange the best day for delivery to the address you provided.

When will my credit card be charged?

When the work is shipped! When you make an online payment to Singulart, we receive pre-validation from your bank which confirms that the money is available in your account. Banks generally hold this money in your account until the final part of the payment process, but rules vary. Check with your bank to find out more.

Can I cancel my order?

Of course. Before the work has been shipped, you can cancel your order by email. Once it's been shipped, the cancellation period begins 14 days after delivery. If the work has been shipped, we will only refund you once the work has been returned to the artist in its original condition.

Is there a problem with your order confirmation?

Do not hesitate to contact us at any time with any questions: about payment, delivery or anything else.
Contact: +33 1 84 25 03 25


Shipping & Delivery

How are the artworks packaged?

The works are packaged by the artist and follow a standardised packaging process. We confirm the packaging with the artist before shipping and take care to make sure the work is properly protected.

How long does delivery take?

After the payment has been processed, delivery takes 7 days on average, which leaves time for packaging and shipping. This may vary depending on the artist's availability, potential framing of a work and the distance between the artist's studio and your home. Whatever happens, we will keep you updated.

Who takes care of the delivery?

Depending on the destination and the size of the work, we use delivery companies such as DHL or UPS, or specialist art delivery companies.

Which countries do you deliver to?

We deliver everywhere, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery - even if you live on a desert island!

How much does shipping cost?

Shipping costs are included in the price, regardless of destination.

Is the delivery of the artwork insured?

Absolutely! Singulart organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If I buy several artworks, will they be delivered at the same time?

Each work is shipped by the artist. So if the two works are by the same artist, they may be delivered at the same time (under normal circumstances).
If they are by different artists, the delivery dates will be different.
However, if you have an issue and need them to arrive in the same place at the same time, let us know and we will arrange delivery accordingly.

Can I get artworks delivered to a different country or to a different person?

We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it's a surprise or a present, let us know!



Our goal is of course to make sure that you have the best experience with Singulart, but we never know what might happen. Here are a few possibilities:

I've changed my mind or I don't like the artwork anymore... What can I do?

That's a shame, but it happens! You have 14 days after delivery of the work to let us know. We will organise and cover the costs of the return. You will be refunded once the artwork has been returned to the artist. In the case of returns after cancellation, you are responsible for packaging the work.

The artwork was damaged when it arrived. What should I do?

Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together.
According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. Singulart covers the costs of repair and transport in case of damage during delivery.

Who pays for return costs?


How does the refund work?

You will be refunded after the work has been returned to the artist.